How long should I burn my candle?

For the first burn, allow the wax to melt fully to the edges of the jar (about 2–3 hours). After that, burn in calm, steady sessions of 2–4 hours for the best performance.

Do I need to trim the wick?

Yes. Trim the wick to ¼ inch before each burn. A shorter wick keeps the flame steady, reduces soot, and helps your candle last longer.

Why is my flame flickering or mushrooming?

A flickering flame usually means the candle is near a draft. A mushroom‑shaped wick tip is simply carbon buildup — trim it before relighting for a clean, even burn.

How far down can I burn my candle?

Stop burning when about ½ inch of wax remains. This protects the vessel from overheating.

How should I store my candle?

Store your candle in a cool, dry place away from direct sunlight. If your candle has a lid, keep it on to protect the fragrance and prevent dust.

What wax do you use?

We use a premium coconut–apricot blend with organic soy. It burns cleanly, holds fragrance beautifully, and creates a smooth, creamy finish.

Are your fragrances safe?

Yes. All fragrance oils are phthalate‑free and meet IFRA safety standards.

Are your wicks lead‑free?

Yes. Our wicks are cotton with a natural paper filament. No lead, no zinc, no metal core.

Are your candles safe for pets?

Our candles are made with clean‑burning wax, phthalate‑free fragrance oils, and cotton wicks with a natural paper filament. While these materials are considered safe, pets can be sensitive to materials or strong scents. Burn your candle in a ventilated space and never leave a lit candle unattended around animals.

What if my candle didn’t come with a lid?

Certain Sound & Season candles are intentionally designed without lids. If your candle doesn’t include one, just keep it in a cool, dry place when not in use to preserve the fragrance.

Why does the scent smell different when burning?

Cold throw and hot throw release fragrance differently. Heat brings out deeper, warmer notes that may smell slightly different from the unlit candle.

Why does the scent seem lighter in a large room?

Room size, airflow, and ceiling height all influence scent strength. For open spaces, burning two candles at opposite ends of the room can help create an even fragrance.

Can I burn multiple candles at once?

Yes. Just keep them a few inches apart and follow standard candle‑burning safety guidelines.

Where are your candles made?

Each candle is hand‑poured in small batches in coastal North Carolina.

Do you offer wholesale?

Not yet. If you have an interest, we are open to the conversation. .

What if my candle arrives damaged?

If your candle arrives broken or leaking, send us a photo and we’ll replace it right away at no cost to you.

Do you accept returns?

Unused, unopened candles in their original packaging may be returned within 14 days of delivery. For safety and quality reasons, we cannot accept returns on candles that have been burned or opened.

Who is responsible for return shipping?

Customers are responsible for the cost of return shipping on all non‑damaged returns. Damaged or incorrect orders are replaced at no cost to you.