Quality Guarantee
Every Sound & Season product is crafted in small batches with careful attention to detail. Slight variations are normal in handmade goods, but we stand behind the quality and performance of our work.
If your order arrives damaged or defective, please contact us within 48 hours so we can make it right.
Returns & Exchanges
We accept returns or exchanges on unused, unopened products within 14 days of delivery.
Items must be returned in their original condition and packaging.
To begin a return or exchange, please contact us with your order number and the item you’d like to return.
Non‑Returnable Items
For safety and quality reasons, we cannot accept returns on:
used or partially burned candles
custom or seasonal items
sale items
items not in original packaging
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please reach out within 48 hours with a photo of the issue.
We will replace the item or issue a refund.
Refunds
Once your return is received and inspected, we’ll notify you.
Approved refunds are issued to your original payment method.
Shipping costs are non‑refundable.
Exchanges
If you’d like to exchange an unused item for a different scent or product, contact us within 14 days and we’ll guide you through the next steps.
Local Delivery Orders
Items delivered locally follow the same return guidelines as shipped orders.
Please contact us directly to arrange a return or exchange.
Terms of Service
Use of the Site
By accessing or purchasing from this site, you agree to use it for lawful purposes only and to provide accurate information during checkout.
Product Availability
All products are made in small batches. Availability may vary, and we reserve the right to limit quantities or discontinue items at any time.
Pricing & Payment
Prices are listed in USD and may change without notice.
Payment is collected at checkout through our secure payment partners.
Shipping & Delivery
Orders are shipped to the address provided at checkout.
Once an order is shipped, Sound & Season is not responsible for delays caused by carriers.
Intellectual Property
All content on this site, including product descriptions, images, branding, and design is the property of Sound & Season and may not be used without permission.
Order Cancellation
Orders may be canceled before they are fulfilled.
Once shipped, the order falls under our return policy.
Limitation of Liability
Sound & Season is not liable for any indirect or incidental damages arising from the use of our products or website.
Privacy Policy
Information We Collect
We collect information you provide during checkout, such as your name, email, shipping address, and payment details.
We also collect basic site analytics to improve your experience.
How We Use Your Information
Your information is used to:
process and fulfill orders
communicate about your purchase
improve our website and customer experience
We do not sell or share your personal information with third parties, except as required to process payments or ship your order.
Payment Security
All payments are processed through secure, third‑party payment providers.
Sound & Season does not store your full payment information.
Cookies & Analytics
Our website uses cookies and analytics tools to understand site traffic and improve functionality.
You can disable cookies in your browser settings.
Email Communications
If you sign up for our newsletter, you may receive occasional updates.
You can unsubscribe at any time.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Updates to This Policy
We may update this policy occasionally.
Changes will be posted on this page.